Do you have a tracking number?
Visit the website: https://www2.correios.com.br/sistemas/rastreamento and enter your tracking code in the search, done!
Don't you have a tracking number yet?
Rest assured, the tracking code will be automatically sent to your email within up to 3 business days after your item is shipped.
If you haven't received your tracking code after 5 business days, send an email to: suporte@brasilzenvy.com with a request for your tracking information.
We remind you that the average delivery time is 10 to 15 business days. If your order does not arrive by the delivery deadline, we offer you a full refund and you can keep the product for free when it arrives.
We remind you that it is essential that you include your order number in the email, otherwise we will not be able to process your request.
