WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products priced well below market value, and for that we need to work with international suppliers (USA, Europe, and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers and they ship directly to your home.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code directly to your email within 3 business days, as our suppliers (the factories that manufacture the products) require this timeframe.
If even after that period you have not received the tracking code, send an email to: suporte@brasilzenvy.com including your order number (like #4321) and we will update you within 24 hours at the latest.
MY TRACKING CODE IS NOT SHOWING INFORMATION.
Yes, there are indeed no updates during the trip between the origin country and the destination country, because the package is not moving. It will notify you as soon as it arrives in Brazil. After that, it will update you with each movement, just as we are used to with domestic packages.
ARE THERE ANY ADDITIONAL FEES I NEED TO PAY FOR THE PRODUCT?
No, only the full regular price of the product, as our products are not taxed by Customs or the postal service (fee R$ 15,00), but if any kind of taxation does occur, we take responsibility and pay any applicable fees.
Just send us an email to: suporte@brasilzenvy.com informing us of what happened and we will respond within 24 hours.
