Our policy is 30 days. After 30 days from purchase, it is unfortunately not possible to request a refund or exchange.
To process a return, the product must not have been used and must be in the same condition as when you received it. It must also be in its original packaging.
Several types of goods are exempt from returns. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids, or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
* Book with obvious signs of use
* Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
* Any product not in its original condition, damaged, or missing parts, not due to our error.
* Any product returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect the returned product, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next, contact your credit card company, as it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at: suporte@brasilzenvy.com Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are not eligible for refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at suporte@brasilzenvy.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. You will receive a gift card in the mail once we receive your returned item.
If the item was not marked as a gift at the time of purchase, or if the person who purchased the item sent it to themselves to give to you personally, we will issue the refund to the purchaser, who will be notified that you requested a return.
Shipping
To initiate a return, send an email to suporte@brasilzenvy.com
You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time for return shipping may vary.
If you are returning a product worth over $75, consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
